Automobile Insurance Reviews - GEICO - cancels you to avoid paying for your stolen car, rips off military, loyal customers and young mothers.
from www.automobileinsurancereview.com/geico-insurance/
Here is a quote from Royal Allen in California. I think he nicely sums up the experience of GEICO claims. "The people at Geico behave as though they are paying out the claims out of their own pockets. They are irrational and they lie. This experience has become a nightmare. I have had to be on the phone with Geico pretty much every day for a month, fighting with them. Having airbags deploy in my face and bruising up my arms was not nearly as bad as dealing with Geico. I would highly suggest that you STAY AWAY from Geico. Especially if you are located in the Los Angeles area. The local representatives here are HORRIBLE and you will never get them on the phone, they will call you back EVENTUALLY. I cannot stress enough the pain you may endure if you have an accident and have to deal with Geico, whether it's your insurance or that of the person who crashes into you.
Here is a quote from Royal Allen in California. I think he nicely sums up the experience of GEICO claims. "The people at Geico behave as though they are paying out the claims out of their own pockets. They are irrational and they lie. This experience has become a nightmare. I have had to be on the phone with Geico pretty much every day for a month, fighting with them. Having airbags deploy in my face and bruising up my arms was not nearly as bad as dealing with Geico. I would highly suggest that you STAY AWAY from Geico. Especially if you are located in the Los Angeles area. The local representatives here are HORRIBLE and you will never get them on the phone, they will call you back EVENTUALLY. I cannot stress enough the pain you may endure if you have an accident and have to deal with Geico, whether it's your insurance or that of the person who crashes into you.
Wife had accident claim was 1600 dollars of body work - ded 500 geico paid 1100.
Work from their preferred shop was sub par and shop damaged my leather seats.
Did not want to use enterprise used own rental choice. Six months and geico has not...
Full Review
My daughter-in-law, with baby, was rear-ended in Kansas by teen.
Totally at fault his co paid. Geico sent papers to fill out on my
daughter-in-law, decided she was risk (had two former tickets) added
her to our policy w.o permission, tho she had own...
Full Review
I had geico on and off for more than 7 years. I was in accident for
first time over a month ago, hit by other vehicle. Information was
given by Geico that since I was covered by uninsured motorist, I will
be alright once they prove other driver does not have...
Full Review
I was recently rear ended by a Geico policy holder. At first I thought
this would be an easy process with all the good things you hear about
Geico, I quickly realized this would not be the case. My car was only 1
month old with front and rear damage. I...
Full Review
We had our first claim in 17 years with GEICO. We insure five vehicles.
They took over three weeks to begin the claims process. They utilized
every insurance trick they could discover to attempt to deny our claim.
The service was terrible and we had to...
Full Review
I have just penned the following email to GEICO. Since 12/31/08 I have
been making a simple request: send me documents showing when my father
was included on my policy, and how much his coverage was. They have
again and again sent me (and my dad's new...
Full Review
I bought a policy from GEICO, $414 for 6 months. I paid $207 (half of
it). I called them 30 days into the policy to ask about adding my
girlfriend to my policy, and they ran my driver's report and my rate
was now $1147. I cancelled the policy and asked for...
Full Review
Geico DOUBLED my rates for a (one) speeding ticket.
They sure impressed me with their dedication. I showed them my loyalty with a cancellation notice. ...
Full Review
Geico gets it wrong twice
On 01.29.2010, mkon from
Glastonbury
,
Connecticut
Though we have been
happy with our Allstate policy and agent, we wanted to check the rates
that were out there. As a basis of comparison, we got quotes for
100/300 bodily injury liability. The quote came back quite a bit lower
than Allstate. I called to verify how an umbrella policy for additional
liability would begin to cover us and I was told that it was 300,000.
That part is true. When I asked if there would be any gaps in coverage
because of the 100/300 BI, I was told there was not a gap. That is not
true. I called back a second time and was very specific and asked if
there were damages between the 100,000 per person amount and the
300,000 per occurrence amount, who would pay and the rep told me I was
covered. Wrong again. It was only after I sent an email to customer
service that I got the correct answer. To be adequately covered with
the umbrella the BI limits would have to be 300/300 so there would be
no gap. This obviously changes the initial quote I received. The reps
are either lying or they don't know what they are talking about. We'll
be staying with Allstate.
I met with a no fault of mine accident. The right side of the car was
dented. They took 2 whole months to fix it coz the mechanic had gone on
vacation. Does that mean they have only ONE mechanic???? No
apologies....no rental car....nothing. Finally I...
Full Review
GEICO Customer service reps are the rudest and most incompetent people
I have ever dealt with. They are always right and the customer is
always wrong. I had a dispute with them today which had me so heated it
prompted me to check out competitive rates and I...
Full Review
After 12 accident-free years with Geico, I just had an accident. Three
days later, and I still haven't got an adjustor to return my call much
less come and view the vehicle. Meanwhile, I'm without a car, and
Geico's claims department seems to think its...
I just spent 3 hours on the phone with Geico. I have had insurance with
them for the last 4 years and every single time I call Geico to pay my
premium, there is an increase in premium. When I question them, they
come back giving me stupid reasons like my...
Full Review
I can honestly tell you that my experience with Geico was the worst
experience I have ever had with any company, not just insurance. No
respect for the customer in regards to clarifing rate increases due to
changes in state laws, underwriters had major...
Full Review
My son was hit a week ago by a Geico customer. Police report clearly
says it was the Geico driver's fault. Geico stalls like crazy. Says it
can't get in touch with it's own customer. It hasn't accepted the
police report or determined fault in the accident....
Full Review
I had a comprehensive insurance for 1 year with Geico. When I bought
this coverage, they did not informed me that collision is not covered
in this policy. Today, I met an accident and when I called Geico about
claim, they rudely refused to pay attention to my...
Full Review
I had GEICO for 17 years. I had one at fault accident a 1 1/2years ago and they jacked my premium 20%.
Showing more loyalty than I should have, I lowered my coverage to eliminate the difference.
6 months ago, they jacked it again! I switched to...
Full Review
I bought the car 5 months ago for $34,000 and added a $7,000 bodykit and had Geico insure my aftermarket items (they charged me for it). The Geico adjuster (Jason Wood) offered me $31,000. When I challenged the adjuster's offer, he told me that the bodykit only offered a $850 increase in the resell value. He simply could not understand that I didn't insure my car for resell, but REPLACEMENT in case of an accident, which I thought was the purpose of car insurance in the first place. I ended up having to call his supervisor (Mario), which was no help, so I called his supervisor (Manuel) too. After explaining my situation over and over he finally realized what I was getting at and offered to pay for the bodykit reimbursement. He said he would pay the full value of the kit because it was only 5 months old. Jason Wood (adjuster) came back with another value, which again needed to be corrected because he failed to notice I had litronic (HID) headlights. Luckily for me it only took 24 hours for them to correct the amount I was owed, $39k.
I was told I needed to contact Geico in Georgia to receive my check. They told me that since I was in a rush and I owned the Boxster I could simply go to my adjuster and exchange my car's title for the check. I called Jason and he said he didn't have checks. Geico Georgia told me that I could overnight my title to them and have a check overnighted back. I paid the $20 and overnighted my title to Geico Georgia. I called Geico to make sure they were sending me my check, and the girl told me that they were sending me a check for $31,000! I notified her that she was incorrect, so she said she'd call my adjuster but since he didn't answer they'd have to get back to me. I called them back 30 minutes later and they told me that they got the correct amount verified but that they RAN OUT OF CHECKS and that I would have to wait until Monday (it's Thursday). I told her that that was ridiculous and asked for her supervisor. The woman came back online after 5 minutes and told me that they were sending me out a check today, and that they would call me back soon with a tracking number. I waited an hour then called them back. She said they didn't have checks and that someone was looking for some. I asked her what time it was in Georgia and she said 5pm. Then I asked her how they were going to overnight me as check at 5pm, and she said "I guess it won't be."
The people at Geico behave as though they are paying out the claims out of their own pockets. They are irrational and they lie. This experience has become a nightmare. I have had to be on the phone with Geico pretty much every day for a month, fighting with them. Having airbags deploy in my face and bruising up my arms was not nearly as bad as dealing with Geico. I would highly suggest that you STAY AWAY from Geico. Especially if you are located in the Los Angeles area. The local representatives here are HORRIBLE and you will never get them on the phone, they will call you back EVENTUALLY. I cannot stress enough the pain you may endure if you have an accident and have to deal with Geico, whether it's your insurance or that of the person who crashes into you.
I recently received my premium notice for the next six months of
billing. My policy went up and was told it was due to loss in the safe
driver discount. I opened a claim as a precaution to a packing lot
incident that I felt was not my fault. In the end ,...
n 01.29.2010, Royal Allen from Los Angeles,
California
I had a car accident
on 4/28/07 in Beverly Hills California. A Honda Civic pulled in front
of me as I drove down the street and I t-boned it in my Porsche
Boxster. Even though it was obviously his fault (the police report even
said so) he denied responsibility so his insurance company (USAA) told
me I would either have to go through my insurance (Geico) or wait the
1-2 months for the investigation to complete. Of course I chose the
latter.Full Review
Got in a car accidident on Wednesday, eight days later, nobody has even looked at the car. They are totally incompetent. Claims doesn't know what towing is doing, and appraisors don't even know where the car is. I totally moved because of their inexpensive costs, lesson learned, you get what you pay for.
Got in a car accidident on Wednesday, eight days later, nobody has even looked at the car. They are totally incompetent. Claims doesn't know what towing is doing, and appraisors don't even know where the car is. I totally moved because of their inexpensive costs, lesson learned, you get what you pay for.
I bought the car 5 months ago for $34,000 and added a $7,000 bodykit and had Geico insure my aftermarket items (they charged me for it). The Geico adjuster (Jason Wood) offered me $31,000. When I challenged the adjuster's offer, he told me that the bodykit only offered a $850 increase in the resell value. He simply could not understand that I didn't insure my car for resell, but REPLACEMENT in case of an accident, which I thought was the purpose of car insurance in the first place. I ended up having to call his supervisor (Mario), which was no help, so I called his supervisor (Manuel) too. After explaining my situation over and over he finally realized what I was getting at and offered to pay for the bodykit reimbursement. He said he would pay the full value of the kit because it was only 5 months old. Jason Wood (adjuster) came back with another value, which again needed to be corrected because he failed to notice I had litronic (HID) headlights. Luckily for me it only took 24 hours for them to correct the amount I was owed, $39k.
I was told I needed to contact Geico in Georgia to receive my check. They told me that since I was in a rush and I owned the Boxster I could simply go to my adjuster and exchange my car's title for the check. I called Jason and he said he didn't have checks. Geico Georgia told me that I could overnight my title to them and have a check overnighted back. I paid the $20 and overnighted my title to Geico Georgia. I called Geico to make sure they were sending me my check, and the girl told me that they were sending me a check for $31,000! I notified her that she was incorrect, so she said she'd call my adjuster but since he didn't answer they'd have to get back to me. I called them back 30 minutes later and they told me that they got the correct amount verified but that they RAN OUT OF CHECKS and that I would have to wait until Monday (it's Thursday). I told her that that was ridiculous and asked for her supervisor. The woman came back online after 5 minutes and told me that they were sending me out a check today, and that they would call me back soon with a tracking number. I waited an hour then called them back. She said they didn't have checks and that someone was looking for some. I asked her what time it was in Georgia and she said 5pm. Then I asked her how they were going to overnight me as check at 5pm, and she said "I guess it won't be."
The people at Geico behave as though they are paying out the claims out of their own pockets. They are irrational and they lie. This experience has become a nightmare. I have had to be on the phone with Geico pretty much every day for a month, fighting with them. Having airbags deploy in my face and bruising up my arms was not nearly as bad as dealing with Geico. I would highly suggest that you STAY AWAY from Geico. Especially if you are located in the Los Angeles area. The local representatives here are HORRIBLE and you will never get them on the phone, they will call you back EVENTUALLY. I cannot stress enough the pain you may endure if you have an accident and have to deal with Geico, whether it's your insurance or that of the person who crashes into you.
You should be aware that if you have purchased GEICO's roadside service
and used it (my son locked his keys in his car 2 times) GEICO will
report this as a claim on the insurance index reporting bureau it
reports to...
Full Review
They seemed pretty decent enough...
Full Review
Geico customer service STINKS!!!! My husband was recently in an accident...
Full Review
My story, on Jan 19, 2007, I was sitting at a stop sign. A vehicle approached from the left, never stopped for his stop sign, side swiped my truck hitting the rear wheel and sped off. I pulled over to the curb, called the police and waited. The police responded and made a report. It was 10:30 at night so I called first thing the next morning to report the claim.
I called and was givent he name of an investigator that would handle my claim and would call back. I waited and no call. I called back and was told to bring the vehicle in to have the damages inspected. I did so. The adjuster inspected the damages and gave me a check for the amount of damages minus $500.00 (collision deductible). Remember, I was sitting still and was hit. It was not my fault. I called back and spoke to the investigator that was assigned to me and after receiving the police report, she mailed me a check for $250.00.
Ok. They tell me I must put the truck in the shop on a Monday because they will not pay for the weekend rental only Mon-Thur, the time they estimated it would take to make repairs. I can only get an appointment for the following week as it is already Monday when I call the Cadillac body shop. Now, I have to drive a black truck with green paint down the side of the it for a week. I get it to the shop and the wheel that the driver hit is bent. This is when the major problems start. You see, I have custom wheels on my truck.
First they tell me they will not cover the wheel because it is aftermarket and I did not have the aditional coverage. I explained to them that no one ever told me I needed this additional coverage and that the vehicle was physically inspected before they wrote the policy and these were the wheels on the vehicle at that time. Ok, now its March 2, 2007. It has taken them this long to go to the body shop inspect the wheel to see if it was damamged. Finally, they decide to cover the damage as it is an uninsured motorists claim and they did inspect the vehicle so they have to cover it as is. End of story right... WRONG! After searching for two weeks the dealer cannot locate a match for my wheel. Great they found one and its on the way from Florida. Oops, no it isn't. We forgot, this wheel is no longer manufactured. Cadillac calls me to pick it up and pays me the price of a replacement wheel which of course is 250.00 less than we actually paid. Now what? I drive my truck home impeding traffic as I am scared to drive it with the rim wobbling.
I contact the company we purchased them from along with another company and they contact the manufacturer and cannot get one. I now have a truck with three wheels on it. I cannot put the factory wheel back on it as it is two sizes smaller than the custom wheels. I contact my original claims adjuster. Yeah, I had a couple that they kept switching between. I explain that the wheel is no longer manufactered and the factory wheels have bad tires on them and I still have no vehicle to drive. What to do? He explained to me that in situations like this, and I quote- "we will either provide you with a set of new tires so you can put your factory wheels back on the truck and drive it of we have to replace a complete set of matching wheels of equal value". I opted for the latter. He further goes on to tell me to shop around over the weekend to find a set of wheels that are comparable and fax my results to him on Monday. I call him to get the fax number and he tells me that he spoke to his supervisor about this and they have decided that they only owe me for the one wheel and thats all they will pay. I contact his supervisor explain the situation and he basically tells me I'm out of luck and that I need to search ebay to try to find a matching wheel. At this point, I'm livid as I am still without a vehicle and it is March 21, 2007.
I am still searching the internet in hopes of finding a matching wheel. Geico reps aren't as freindly as they were in the beginning. To add insult to injury, I have now incurred costs for a $250.00 deductible and $348.00 for the fees they would not pay for the rental I had. I am waiting to hear from the Maryland Department of Insurance who I might add agrees that I should be compensated since this is after all an Uninsured Motorist Claim!
Oh yeah, did I mention my family and I now have to rent a vehicle to take a prepaid trip we planned months ago.
On 01.29.2010, Unhappy from Chevy Chase,
Maryland
Geico is the worst go with Progressive... 15 mintues does not saveMy story, on Jan 19, 2007, I was sitting at a stop sign. A vehicle approached from the left, never stopped for his stop sign, side swiped my truck hitting the rear wheel and sped off. I pulled over to the curb, called the police and waited. The police responded and made a report. It was 10:30 at night so I called first thing the next morning to report the claim.
I called and was givent he name of an investigator that would handle my claim and would call back. I waited and no call. I called back and was told to bring the vehicle in to have the damages inspected. I did so. The adjuster inspected the damages and gave me a check for the amount of damages minus $500.00 (collision deductible). Remember, I was sitting still and was hit. It was not my fault. I called back and spoke to the investigator that was assigned to me and after receiving the police report, she mailed me a check for $250.00.
Ok. They tell me I must put the truck in the shop on a Monday because they will not pay for the weekend rental only Mon-Thur, the time they estimated it would take to make repairs. I can only get an appointment for the following week as it is already Monday when I call the Cadillac body shop. Now, I have to drive a black truck with green paint down the side of the it for a week. I get it to the shop and the wheel that the driver hit is bent. This is when the major problems start. You see, I have custom wheels on my truck.
First they tell me they will not cover the wheel because it is aftermarket and I did not have the aditional coverage. I explained to them that no one ever told me I needed this additional coverage and that the vehicle was physically inspected before they wrote the policy and these were the wheels on the vehicle at that time. Ok, now its March 2, 2007. It has taken them this long to go to the body shop inspect the wheel to see if it was damamged. Finally, they decide to cover the damage as it is an uninsured motorists claim and they did inspect the vehicle so they have to cover it as is. End of story right... WRONG! After searching for two weeks the dealer cannot locate a match for my wheel. Great they found one and its on the way from Florida. Oops, no it isn't. We forgot, this wheel is no longer manufactured. Cadillac calls me to pick it up and pays me the price of a replacement wheel which of course is 250.00 less than we actually paid. Now what? I drive my truck home impeding traffic as I am scared to drive it with the rim wobbling.
I contact the company we purchased them from along with another company and they contact the manufacturer and cannot get one. I now have a truck with three wheels on it. I cannot put the factory wheel back on it as it is two sizes smaller than the custom wheels. I contact my original claims adjuster. Yeah, I had a couple that they kept switching between. I explain that the wheel is no longer manufactered and the factory wheels have bad tires on them and I still have no vehicle to drive. What to do? He explained to me that in situations like this, and I quote- "we will either provide you with a set of new tires so you can put your factory wheels back on the truck and drive it of we have to replace a complete set of matching wheels of equal value". I opted for the latter. He further goes on to tell me to shop around over the weekend to find a set of wheels that are comparable and fax my results to him on Monday. I call him to get the fax number and he tells me that he spoke to his supervisor about this and they have decided that they only owe me for the one wheel and thats all they will pay. I contact his supervisor explain the situation and he basically tells me I'm out of luck and that I need to search ebay to try to find a matching wheel. At this point, I'm livid as I am still without a vehicle and it is March 21, 2007.
I am still searching the internet in hopes of finding a matching wheel. Geico reps aren't as freindly as they were in the beginning. To add insult to injury, I have now incurred costs for a $250.00 deductible and $348.00 for the fees they would not pay for the rental I had. I am waiting to hear from the Maryland Department of Insurance who I might add agrees that I should be compensated since this is after all an Uninsured Motorist Claim!
Oh yeah, did I mention my family and I now have to rent a vehicle to take a prepaid trip we planned months ago.
Particularly during the night time is the most riduculous...
Full Review
A few years ago I had an excellent driving record and GEICO as my autoinsurance. It cost me a major stress and depression in my life. I was in an accident hit by a truck from behind and propelled into a car in front. My car was totaled, I had a brain concussion. Police came right after the accident, took statements from all drivers (the one who hit me recognized it, the one abstained from telling her story). Police supported me all through the drama. Geico adjuster did not bother to follow properly on my claim, and I was accused by the driver who was in front of me in hitting her, than the insurance of the truck driver who hit me refused to pay me a penny. Police officers told me that the accuser worked for their department and showed up to work in good health. An accident reconstructionist took a look at my car and was ready to testify for me, but GEICO, opposite to me, to the police, and to the expert, struck a deal behind my back, proclaiming me guilty of the accident with all the consiquences: I did not get paid for was treated like a liar. My brain concussion was undiagnosed timely and a month after the car crash I had a memory loss accident that involved me into another auto accident. Only three years later I came back to normal life, still having physical problems.
I WILL NOT GO WITH GEICO EVER AGAIN FOR NO MATTER WHAT!!! IT IS A MAJOR LOSS OF MONEY AND HEALTH IN CASE OF AN ACCIDENT. IT IS WHEN YOU NEED THEM THEY FAIL YOU!!!
A few years ago I had an excellent driving record and GEICO as my autoinsurance. It cost me a major stress and depression in my life. I was in an accident hit by a truck from behind and propelled into a car in front. My car was totaled, I had a brain concussion. Police came right after the accident, took statements from all drivers (the one who hit me recognized it, the one abstained from telling her story). Police supported me all through the drama. Geico adjuster did not bother to follow properly on my claim, and I was accused by the driver who was in front of me in hitting her, than the insurance of the truck driver who hit me refused to pay me a penny. Police officers told me that the accuser worked for their department and showed up to work in good health. An accident reconstructionist took a look at my car and was ready to testify for me, but GEICO, opposite to me, to the police, and to the expert, struck a deal behind my back, proclaiming me guilty of the accident with all the consiquences: I did not get paid for was treated like a liar. My brain concussion was undiagnosed timely and a month after the car crash I had a memory loss accident that involved me into another auto accident. Only three years later I came back to normal life, still having physical problems.
I WILL NOT GO WITH GEICO EVER AGAIN FOR NO MATTER WHAT!!! IT IS A MAJOR LOSS OF MONEY AND HEALTH IN CASE OF AN ACCIDENT. IT IS WHEN YOU NEED THEM THEY FAIL YOU!!!
They have incorrect information about me in their database and refuse
to go back and listen to the recorded conversations that I have had
with them in order to see that they have made a mistake...
Full Review
I was just recently in my very first accident when another GEICO insurance carrier lost control of her car, slid right in front of me causing me to swerve out of the way to miss her. Unfortunantly I made contact with her and a snow covered median. I had double impact, and I have pretty substantial injuries.
The other driver admitted fault for the accident (which she is now denying) and the cops issued a citation to her and NO improper driving on my behalf. I contacted GEICO that evening and they assured me everything would be taken care of and I "shouldn't" have to pay anything since she was cited for the accident.
I got a phone call the next day from a GEICO adjuster, after visiting my doctor and chiropractor, to give a statement which they recorded.
The adjuster I spoke to NEVER MENTIONED WHICH GEICO CUSTOMER THEY WERE THE ADJUSTER FOR! Little to my knowledge the adjuster who called me was the other drivers adjuster. Since I had injuries it was eventually sent to an "H" level adjuster. This adjuster ALSO NEVER MENTIONED WHICH CUSTOMER THEY WERE WORKING FOR. It took GEICO FIVE days (that's right FIVE days) to get ME an adjuster.
Going on 4 weeks later the other adjuster is telling me I am 75% at fault for the accident. How I'm supposedly 75% at fault for an accident I was never cited for, or caused, is beyond me!
It has gotten so bad my doctor put me on medication because GEICO has made my life a living hell and I had to hire a lawyer to take care of all my dealing with GEICO.
My adjuster and attorney are still bickering with the other adjuster over his clients fault. Eventhough there was a police report made, the other adjuster told me it doesn't matter. What good is it to get a police report and have someone cited for an accident if they don't even take it into consideration?
This is the WORST customer service, WORST coverage, WORST experience EVER!
I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!
You get what you pay for...Cheap, crappy service!
A Geico insured driver pulled in front of me on the highway and totalled my BMW. Luckily I was paying attention and manuevered the car enough to avoid any deaths. After 5 WEEKS of attempting to get hold of the Geico liability agent, someone finally contacted me to apologize, admit Geico "totally dropped the ball" and informed me their driver only had 25k in limits and I should file a claim with my own insurance. I was livid - it took them 5 weeks to figure that out - but I filed the claim. The following day my company contacted me to say the Geico people realized this was their fault, that the limits were NOT going to be a problem, and they would take care of me. A Geico rep called to inform me the same thing. Another 4 weeks passed as I was ignored by my Geico rep so I finally faxed in my own spreadsheet detailing my losses and expected reimbursements. Three days later my Geico rep left a message on my phone saying their driver only had 25k in liability limits and I should file a claim with my own insurance company - yes, the same rep who weeks earlier had apologized profusely and told me DON'T WORRY, we blew it and we are goig to make it up to you. I was livid and called demanding to speak to someone "in charge". The in-charge person claimed that never in all his years in the industry has he seen something like this, and he was going to take care of me right away. It's been a week now.... haven't heard back from him....
I was just recently in my very first accident when another GEICO insurance carrier lost control of her car, slid right in front of me causing me to swerve out of the way to miss her. Unfortunantly I made contact with her and a snow covered median. I had double impact, and I have pretty substantial injuries.
The other driver admitted fault for the accident (which she is now denying) and the cops issued a citation to her and NO improper driving on my behalf. I contacted GEICO that evening and they assured me everything would be taken care of and I "shouldn't" have to pay anything since she was cited for the accident.
I got a phone call the next day from a GEICO adjuster, after visiting my doctor and chiropractor, to give a statement which they recorded.
The adjuster I spoke to NEVER MENTIONED WHICH GEICO CUSTOMER THEY WERE THE ADJUSTER FOR! Little to my knowledge the adjuster who called me was the other drivers adjuster. Since I had injuries it was eventually sent to an "H" level adjuster. This adjuster ALSO NEVER MENTIONED WHICH CUSTOMER THEY WERE WORKING FOR. It took GEICO FIVE days (that's right FIVE days) to get ME an adjuster.
Going on 4 weeks later the other adjuster is telling me I am 75% at fault for the accident. How I'm supposedly 75% at fault for an accident I was never cited for, or caused, is beyond me!
It has gotten so bad my doctor put me on medication because GEICO has made my life a living hell and I had to hire a lawyer to take care of all my dealing with GEICO.
My adjuster and attorney are still bickering with the other adjuster over his clients fault. Eventhough there was a police report made, the other adjuster told me it doesn't matter. What good is it to get a police report and have someone cited for an accident if they don't even take it into consideration?
This is the WORST customer service, WORST coverage, WORST experience EVER!
I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!
You get what you pay for...Cheap, crappy service!
A Geico insured driver pulled in front of me on the highway and totalled my BMW. Luckily I was paying attention and manuevered the car enough to avoid any deaths. After 5 WEEKS of attempting to get hold of the Geico liability agent, someone finally contacted me to apologize, admit Geico "totally dropped the ball" and informed me their driver only had 25k in limits and I should file a claim with my own insurance. I was livid - it took them 5 weeks to figure that out - but I filed the claim. The following day my company contacted me to say the Geico people realized this was their fault, that the limits were NOT going to be a problem, and they would take care of me. A Geico rep called to inform me the same thing. Another 4 weeks passed as I was ignored by my Geico rep so I finally faxed in my own spreadsheet detailing my losses and expected reimbursements. Three days later my Geico rep left a message on my phone saying their driver only had 25k in liability limits and I should file a claim with my own insurance company - yes, the same rep who weeks earlier had apologized profusely and told me DON'T WORRY, we blew it and we are goig to make it up to you. I was livid and called demanding to speak to someone "in charge". The in-charge person claimed that never in all his years in the industry has he seen something like this, and he was going to take care of me right away. It's been a week now.... haven't heard back from him....
The first time it happened I sucked it up and gave Geico the benifit of the doubt...
Full Review
It was Jan 5th (12 days) before I heard from the agent because she was on vacation...
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IT IS NOT ONLY THE WORST INSURANCE COMPANY, BUT ARGUABLY THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH...
Full Review
I have not had any accidents, tickets, claims, credit issues, or
anything else that would accout for this other than Geico ripping me
off and teasing me in with a low rate, then raising it when renewal
comes around as their reputation states...
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Recently another driver clipped me at an intersection...
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The driver harrassed me, begging me not to contact GEICO, saying that her husband would kill her...
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" Word to the wise: if you're in an accident with a GEICO insured driver, expect to be ripped off. GEICO defrauded my insurance company."
" Word to the wise: if you're in an accident with a GEICO insured driver, expect to be ripped off. GEICO defrauded my insurance company."
Geico paid the claim within 24 hours WITHOUT even contacting me...
Full Review
He was on his way home from work and was not to be driving after dark...
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THEY DO NOT EVEN KNOW WHAT CUSTOMER SERVICE IS...
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I am an insurance rep in NJ I just want to warn you to be carful of discounts that seem too good they mostly are - it seems that once you get your policy ( that customers have been telling me) is the coverages are usaly lower than what they had. If they had the same coverages the preimiums would have not been lower or only slightly lower. DO Not take anyones word for coverages check you policy the last thing you want to do is find out in court or the hospital that you do not have enough coverage.
I am an insurance rep in NJ I just want to warn you to be carful of discounts that seem too good they mostly are - it seems that once you get your policy ( that customers have been telling me) is the coverages are usaly lower than what they had. If they had the same coverages the preimiums would have not been lower or only slightly lower. DO Not take anyones word for coverages check you policy the last thing you want to do is find out in court or the hospital that you do not have enough coverage.
MY WIFE RUNS A SMALL DAYCARE OUT OF OUR HOUSE AND ONE DAY A PARENT
DROVE UP TO PICK HIS CHILD UP AND LEFT HIS TRUCK RUNNING IN THE
DRIVEWAY...
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And waht savings of 15%? I ended up finding lower rates from Esurance,
Encompass and Progressive! I am swithcing before my next payment is
due! (and when did the Gecko turn British?)...
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i am covered for tripple A, i locked my keys in my car and i HAVE waitED 6 HOURS!!!!!!!!!!! FOR SOMEONE TO SHOW UP...
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After my claim, I was given a letter that I was being cancelled due to
2 speeding tickets 3 years ago and the recent claim...
Full Review
I was a GEICO customer for over 8-years and had no complaints about them until I had to use their claims department. I was rear-ended on August 1st by someeone who had GEICO, and I was injured in the accident. When the adjuster called me a few days after the accident, she was automatically defensive and accusational, and even YELLED at me about the accident and my injuries. I reminded the adjuster that I was the VICTIM in the accident, and that I was INJURED, and all I wanted was to get my car fixed, have GEICO pay my medical bills, and also any lost wages. She stated that it was hard to believe the injuries I had sustained in the accident were worth going to the doctors over, and if I was missing work make sure I had a good dr. that would justify the time off, as I was not hit "that hard". I was also told that if I wanted my car fixed quickly I woud have to take my car to their preferred location and drop the car off. She also stated that I had to make arrangements for my own replacement transportation and submitt receipts for the expense after my car was fixed. When I called the location, the gentleman had no idea what I was talking about, no one at GEICO called him and stated that if I left my car at his location, he would not be able to get it fixed for weeks. To this day, my medical bills are not paid, and my lost wages are not paid, and the adjuster stopped returning my calls. It is now in the hands of my attorney. After 8-years of GEICO taking my money, they really treated me like a piece of trash, and showed me how much I didn't matter to them. Needless to say, I am now insured with a different company, and no matter how much I am charged by other companies, I will NEVER go back to GEICO and I will NEVER refer anyone to GEICO.
I HAD A SMALL ACCIDENT AND SUBMITTED A CLAIM. NO OTHER CAR WAS INVOLVED. I HIT A POLE AT NIGHT, AND I FEEL THAT THE POLE SHOULD HAVE HAD A REFLECTOR ON IT. AS I WAS TRYING TO DEAL WITH GEICO'S IMBECILIC ADJUSTER, I RECEIVED A LETTER SAYING THAT MY INSURANCE WAS BEING CANCELED BECAUSE OF A DUI TWO YEARS EARLIER ON A MOTORCYCLE (INSURED BY PROGRESSIVE). ACTUALLY, I THINK 'GEISTAPO' CANCELLED MY INSURANCE BECAUSE I HAD TO FILE BANKRUPTCY DUE TO SOME MEDICAL BILLS MY INSURANCE WOULD NOT PAY. AS I RECALL THE LETTER FROM GEICO INFORMING ME THAT MY INSURANCE WAS BEING CANCELED, IT SAID THAT GEICO HAD CERTAIN 'STANDARDS', AN I DID NOT MEET THOSE 'STANDARDS'. I GUESS THEY ARE ASTORS, AND I'M A LOWLY VANDERBILT! NEARLY TWO YEARS LATER, I'M STILL TRYING TO SETTLE THE MATTER WITH THEIR NITWIT 'LOSS SUPERVISOR' ALLISON IN MACON, GEORGIA. GEICO IS NOTHING MORE THAN A BIG PILE OF MONEY FOR WARREN BUFFET AND BERKSHIRE HATHAWAY.
I was a GEICO customer for over 8-years and had no complaints about them until I had to use their claims department. I was rear-ended on August 1st by someeone who had GEICO, and I was injured in the accident. When the adjuster called me a few days after the accident, she was automatically defensive and accusational, and even YELLED at me about the accident and my injuries. I reminded the adjuster that I was the VICTIM in the accident, and that I was INJURED, and all I wanted was to get my car fixed, have GEICO pay my medical bills, and also any lost wages. She stated that it was hard to believe the injuries I had sustained in the accident were worth going to the doctors over, and if I was missing work make sure I had a good dr. that would justify the time off, as I was not hit "that hard". I was also told that if I wanted my car fixed quickly I woud have to take my car to their preferred location and drop the car off. She also stated that I had to make arrangements for my own replacement transportation and submitt receipts for the expense after my car was fixed. When I called the location, the gentleman had no idea what I was talking about, no one at GEICO called him and stated that if I left my car at his location, he would not be able to get it fixed for weeks. To this day, my medical bills are not paid, and my lost wages are not paid, and the adjuster stopped returning my calls. It is now in the hands of my attorney. After 8-years of GEICO taking my money, they really treated me like a piece of trash, and showed me how much I didn't matter to them. Needless to say, I am now insured with a different company, and no matter how much I am charged by other companies, I will NEVER go back to GEICO and I will NEVER refer anyone to GEICO.
I HAD A SMALL ACCIDENT AND SUBMITTED A CLAIM. NO OTHER CAR WAS INVOLVED. I HIT A POLE AT NIGHT, AND I FEEL THAT THE POLE SHOULD HAVE HAD A REFLECTOR ON IT. AS I WAS TRYING TO DEAL WITH GEICO'S IMBECILIC ADJUSTER, I RECEIVED A LETTER SAYING THAT MY INSURANCE WAS BEING CANCELED BECAUSE OF A DUI TWO YEARS EARLIER ON A MOTORCYCLE (INSURED BY PROGRESSIVE). ACTUALLY, I THINK 'GEISTAPO' CANCELLED MY INSURANCE BECAUSE I HAD TO FILE BANKRUPTCY DUE TO SOME MEDICAL BILLS MY INSURANCE WOULD NOT PAY. AS I RECALL THE LETTER FROM GEICO INFORMING ME THAT MY INSURANCE WAS BEING CANCELED, IT SAID THAT GEICO HAD CERTAIN 'STANDARDS', AN I DID NOT MEET THOSE 'STANDARDS'. I GUESS THEY ARE ASTORS, AND I'M A LOWLY VANDERBILT! NEARLY TWO YEARS LATER, I'M STILL TRYING TO SETTLE THE MATTER WITH THEIR NITWIT 'LOSS SUPERVISOR' ALLISON IN MACON, GEORGIA. GEICO IS NOTHING MORE THAN A BIG PILE OF MONEY FOR WARREN BUFFET AND BERKSHIRE HATHAWAY.
On 01.29.2010, Bobby Valentine from Hammond,
Louisiana
On 9/30/05 (Friday) I
was rear-ended by one of your customers. I contacted your web site and
got great service. We had an appointment set up to see one of your
adjusters on the following Monday. My Wife took my truck to the
appointment and was treated extremely bad by your adjuster. She
complained to me that the man was disrepective, smart elic, snappy, and
rude. There were quite a few questions that she wanted to ask but, was
lectured or shunned every time she spoke and didn't feel like she
needed to communiucate to this man any more. That evening when I got
home I called the man to ask the same questions that I directed her to
ask and got the same abuse that she recieved. I was completely enraged.
His name is Stephen McCord. Please coach this employee on respecting
the customer and thank him for the loss of any future business from me,
my family, and any one else that I come across that is looking for
insurance.
However they don't care whose fault it is when there is a claim and in
our case they cancelled our insurance with less than two weeks notice...
Full Review
Last week I received my policy renewal which had a premium increase of $680...
Full Review
We never received anything about a policy
cancellation nor have we ever been late on paying our bill each month
$180 each month...
Full Review
THIS IS THE WORST EXPERIENCE I'VE EVER HAD WITH AN INSURANCE COMPANY...
Full Review
I have been with them for many years because I am too lazy to switch...
Full Review
Actually their service on two claims was pretty good - - - up till now
when I suddenly get a letter informing me that they would no longer
insure me!! One claim was an accident with a U-Haul truck in Nov 2003
for $641 and another was $225 for hitting a post...
Full Review
I've been insured with Geico for over 10+ years and was okay until I had an auto theft. Geico immediately dropped the car from my policy to a date effective before the theft. They could not offer me any explanation and the claim adjuster did not return my calls. I received the later dated three weeks after the date the car was deleted from the policy informing me of this change.
I've been insured with Geico for over 10+ years and was okay until I had an auto theft. Geico immediately dropped the car from my policy to a date effective before the theft. They could not offer me any explanation and the claim adjuster did not return my calls. I received the later dated three weeks after the date the car was deleted from the policy informing me of this change.
I had a car accident and the lazy who responsible for my claim did not
give me any follow up and did not return my call at all...
Full Review
Being Military I took out GEICO 20 years ago. My daughter had two accidents that totaled 2000.00 One was 650 the other 1350. Geico sent a letter cancelling my 17 year old daughter. I demanded a contact to complain. They gave me a 800# with a recording. I went to ALLSTATE. Not only were their rates cheaper. I was also given a PERSONAL agent I could go to with problems and she even follows up with me on her concerns. They dropped the first at fault charge stating since my daughter was only 30% she was not at fault. I pay 800 less a year for that. I WILL NEVER BE WITH GEICO AGAIN! THEY HAVE NOT LOYALTY NOR RESPECT TO THEIR CUSTOMERS! I'd like to run over that lizard.
Being Military I took out GEICO 20 years ago. My daughter had two accidents that totaled 2000.00 One was 650 the other 1350. Geico sent a letter cancelling my 17 year old daughter. I demanded a contact to complain. They gave me a 800# with a recording. I went to ALLSTATE. Not only were their rates cheaper. I was also given a PERSONAL agent I could go to with problems and she even follows up with me on her concerns. They dropped the first at fault charge stating since my daughter was only 30% she was not at fault. I pay 800 less a year for that. I WILL NEVER BE WITH GEICO AGAIN! THEY HAVE NOT LOYALTY NOR RESPECT TO THEIR CUSTOMERS! I'd like to run over that lizard.
Posted by I HATE GEICO at 1/29/2010 9:22 AM 
Categories: GEICO Customers, Individual Stories
Tags: geico complaints people hate geico geico insurance
Categories: GEICO Customers, Individual Stories
Tags: geico complaints people hate geico geico insurance
It is only fitting that so many people would hate this company. I assure you, your hatred is second only to that of the people who work there. Morale is non-existent. Respect is unheard of, and all GEICO truly cares about is how much money they can pile into their coffers by screwing not only their customers, but also their employees.
I suffer through 40 hours a week with this horrid company. The stories I could tell could likely cost them thousands of customers. I must agree: STAY AWAY FROM GEICO AT ALL COSTS!!
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We had an accident and Geico's policyholder was found at fault. Nearly three months later, this company is still stalling and won't pay for medical transportation. The claim representative is a bold-faced liar (we have caught her several times) and has been stalling for months on paying us. Geico's behavior is appalling.
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