More Individual Stories from People Who HATE GEICO
From My Surmise. My surmise - I HATE GEICO
I Hate Geico!
On
March 1st, a member of my family (who is a college student) was struck
from behind by another driver. The other driver did not find it
necessary to stop and just changed lanes and continued on their way.
After stopping and calling the police, it was found that there was no
damage to the car and no injuries. A police report was filed as a
precaution, in case anyone became hurt or if damage to the car became
evident later on. We also notified Geico, although we were not making
any claim.One month later on March 31st, we received a letter from Geico explaining that "as per our request" the vehicle involved in this accident was being moved to a new policy and the person driving when the accident occurred was being designated as the primary driver of this vehicle. Furthermore, the policy explains (incorrectly) that this vehicle is garaged out of state where the driver attends college. We did not contact Geico to make any such request and their changes to the primary driver and the location of the vehicle are both incorrect.
This change increases our premium by $2,600 per year!
As soon as I received this letter, I called Geico to try to understand what was going on. They insisted that someone called them on 3/28 and changed the policy. After a few minutes they determined that one of their adjusters made this change.
After speaking with the adjuster she told us that Geico is assuming that we are lying about the location of the vehicle and the primary driver. They were making this change for us. Our only option to appeal is to complete a survey that they will be sending us. We haven't received this yet, but I will be sure to post an update when we do.
What terrible customer service! Nothing like their commercial about a rear end collision. When we received this new policy, there should have been a letter explaining why this change was being made, not falsely claiming that this was done per our request.
I'm now looking for insurance elsewhere.
We used to have Geico insurance too. One day we drove to a local mall, and while we were inside someone tried to break into our car. They put a screwdriver or something into the lock and rendered it unusable. They never made it into the car. We turned in the lock replacement, and Geico refused to pay it, and subsequently cancelled our insurance! Their explanation was that we were parking the car in a dangerous place!!! It was a big mall! Stay away from Geico.
Posted by 
|
7:13 AM
I am also looking for a new insurance company. Gieco also lied about why they cancelled my insurance for one of my children on my policy because "she has moved to FLorida" and I don't have custody of the car any more. That was not true and I told them over the phone that she was NOT able to go to Florida and she hasn't been able to find a job, so I was paying for her insurance and her room and board. I claimed her as a dependent on my tax return. They still took her off my insurance without telling me while I was unconscious having breast cancer surgery and High Dose Radiation(HDR)treatments at the Cancer Treatment Centers of America in Zion, Illinois. I think that is a low blow and what makes it worse, is my daughter had an accident the day before I flew home from the surgery and I called Gieco and that is when I found out I had no insurance just for that vehicle. They said "I asked" to have the car taken off the policy and they were sorry the timing was wrong. I told them they made a mistake and the person on the phone was lying because I never cancelled the vehicle and never told them my daughter took the car out of state. In fact, the lady on the phone told me they couldn't cancel her off the policy until they had proof of insurance from another company. When I told the CEO that, she said they told me they could not insure the vehicle and that I knew it had been taken off, which was a lie. I told them I was flying out in the morning at 5 a.m. to go to the Cancer Treatment Center to have cancer surgery and I would get her her own insurance when I returned and I would fax a copy to them and then we would take her and the car (which was in my name) off the policy, but I didn't have time now and it would have to wait a couple of weeks. They denied they made a mistake and refused to pay for anything having to do with the accident and bacially they didin't care if a poor widow who has cancer has to pay out of pocket for their mistake. The Geko has a black, cold heart and I plan to go to the media and let the world know about this injustice. I agree with the last blog, stay away from Gieco!!
Posted by |
5:24 AM
I also have had a miserable experience with GEICO... stay AWAY!
I
had a car rub against the back of my vehicle in a parking lot in the
rain. I was IN the car, but not moving. I barely felt it and thankfully
it was raining because I don't even have a scratch on my car. I called
Geico to let them know of the incident and I also had a police report
filled-out to protect myself.
Months later I get a letter
stating I am in a different tier policy which EXACTLY DOUBLED my
insurance rate. Meanwhile, even if they used this "accident" against
me, Geico has an EXCEPTION (c) in the policy that states if you are
struck from behind, you cannot have any points or negative policy
review.
They said I had the right to receive a FREE copy of the
"Report" that they made this decision with (CHOICEPOINT is who they
told me to contact).
I called ChoicePoint and they said that
while they deal with Geico, they DO NOT handle the state of New
Jersey... they had not provided a report to Geico nor could they
provide one with me. I called Geico and they said they couldn't provide
one.
This is a federal violation... but they could care less.
One
representative said they would "guess" at the reason... they said
probably due to having Roadside Assistance change a flat tire for me. I
said, this is part of my policy that I pay for. Their response? "A
claim is a claim"
I called another person, who said that perhaps
it was that "being struck from behind means that the front of the other
car needs to hit you." I said, "excuse me?? Where does it say that?
What if they had backed into me?" They said, "yes, front or rear
probably, not the side"
Clearly they were just guessing, had no
means of contacting adjusters and said I would have to wait 6 months
for an adjuster to review again.
Again, clearly a federal
requirement for me to review the information they made this decision
with to dispute or correct. But they could not/would not provide it.
Their excuse is apparently ignorance... or not enabling their employees
to have all of the information needed.
I had it by that point...
picked up the phone and obtained insurance elsewhere less expensively
than before and with the savings got "AAA" with $$ to spare.
My opinion: a corrupt, horrible company... then again, GEICO stands for GOVERNMENT EMPLOYEE INSURANCE COMPANY
key word... "government"
Posted by |
7:27 PM
GEICO
IS UNDER-HANDED. IT LEAVES ITS CUSTOMERS WITH SOME BACKGROUND ANXIETY
NEVER KNOWING IF SOMEHOW THEY CAN JUST DECIDE TO CHANGE THE RULES
WITHOUT YOUR KNOWLEDGE AND THEN MAKE OUTLANDISH CLAIMS, HIKE UP YOUR
RATES, CHANGE OR DROP COVERAGE WITH SIMPLY A LETTER STATING REASONS
THAT NO CUSTOMER SERVICE REP HAS THE MEANS TO ANSWER OR EXPLAIN!!!
THEY
NEED TO BE INVESTIGATED AND REALLY SHOULD BE ASHAMED OF THEMSELVES. I
WON'T BE SURPRISED IF THERE IS A CLASS-ACTION LAWSUIT AGAINST THEM IN
THE FUTURE. THEIR ARROGANCE WILL CATCH UP TO THEM.
Posted by |
7:39 PM
Just moved to a new tier which resulted in a 271% rate increase. This should be illegal.
Posted by |
8:20 PM
I hate Geico too!!!!
After
I got into an accident and my car was totaled, I had to deal with the
worst claims adjuster in history. The accident took place on a Friday
and my adjuster said he would have everything ready by Monday. On
Monday, I call and he said he didn't have my papers ready, and he said
he'd have everything ready by Tuesday. He doesn't call me all day
Tuesday and only leaves me voicemail at the end of the workday saying
that he had so many meetings that he just ran out of time. He assured
me on the voicemail that he would call me first thing 9:00 AM Wednesday
morning. By noon, he doesn't call, so I called him and he says that his
computer brokedown so he'd need a little more time to handle my claim.
On Thursday, I call again and I get his voicemail saying that he's sick
and had to go home early. He takes a week and 1/2 off because of his
illness, and in the meantime no one works on my claim. After more than
3 weeks after my accident, things finally get taken care of and I was
told I had until Nov. 13th to return my rental car. It's now November
11th and I just gt a call from my adjuster saying he messed up and that
the car is actually due today!!!! Now I have to pay for the rental or
scramble and find someone to take me to and from work for the next two
days! Geico sucks!!!!!
Posted by |
9:04 PM
I
am canceling my coverige with Geico soon,and i will never recommend
them to anybody i care about, i had the worst experience with them. I
felt like they were against me and not on my side.
Do not get an insurance with Geico.
Categories: GEICO Customers, Individual Stories
Tags: geico complaints people hate geico geico sucks i hate geico
I AGREE-GEICO SUCKS-MY CAR WAS STOLEN-AFTER 2DAYS OF THE ADJUSTER NOT CALLING ME THEN TELLS MY I HAVE TO PAY FOR THE RENTAL FOR 30DAYS NOT TO EXCED 900.00 AND THEY WILL REINBURSE ME-IVE ALREADY MISSED 2 DAYS OF WORK
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My wife's was struck by another driver. Geico ignored our input for months and the other insurance company is refusing to pay despite an accident report stating their policyholder was at fault. We paid out of pocket for the rental while our car was being repaired. The claim is now going to arbitration, but not for another two months. Geico ignored us two months ago when we told them immediately after the accident that video cameras at an oil company showed the accident. Now the recovery folks (the ones going to arbitration) are denying any knowledge or even responsibility for knowing. I'm fed up. I had to call them every week for awhile and give them information when they had none of their own. I should have changed companies ten years ago after they told the person that a daughter hit, to sue us. Thanks Geico.
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I was at a red light and waited for it to turn green. When it did I drove across the intersection. b4 I got out, my light quickly turned red and the other light immediately turned green! another car going at full speed went through that green light and hit t-bowed my car!!!!! I was waiting for a green light and went! the other person kept going at full speed knowing that by the time they got to the light it would be green! how did they not see my car and slow down!!!!!!????? Geico, their insurancecompany, said that it was all my fault bcs when we hit my light was red and hers green! how does that make sense???????? ITS THE LIGHTS FAULT!!!!! but they want to blame me!!!!!!! and now that person wont even give my insurancecompany a statement!!!!!! WHY?????? that just make it easier to blame me!!!!! and they totally contributed to the accident as much as me!!!!
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the author is absolutely right agree with every word
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on one hand, i am surprised at the things i'm hearing about geico insurance, but on the other, after my recent experience i am not. I'v never had them as my insurance, I highly rcommend state farm, but i did try to get a job there and they discriminate against potential employees. I am a single stay at home mother for the last 4 years, but have extensive customer service skills and a degree in nursing. I had a phone interview with them, i went in and passed theircomputer test, and then had a face to face interview, the women said they would run my background checks and get back to me in 5-6 buisiness days, and let me know. Fifteen hours later, the e-mail was recieved in my account at 4:30 a.m., I recieved an e-mail that said they will not be considering me for employment any longer. No explanation, no nothing. I have no criminal background, not even a traffic violation, and u can't run a background check and credit check in less than fifteen hours. I know they didn't hire me because I'm a single stay at home mom. I hate GEICO!!!!!
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